You can search all items on our site store using keywords, product names, item numbers, or descriptions. Click SEARCH once you've entered the criteria. You may also use our site map to find products & information on our site.

Our site at a glance. Navigate through the site using the directory links. Click Here to view the Site Map.

On the Product page you will choose the color, size, and quantity of the product. Once you've made your selections, click ADD TO BAG to add the product to your shopping bag. A new window will fade-in stating your selection has been added to bag. You may then view the coordinating items listed at the bottom of the window or If you're ready to complete your order, click Continue Checkout if not, click Continue Shopping to purchase more items.

All the items that you have selected will be in your shopping bag located on the top right of the site. You may simply place your mouse over this section to view bag details. Clicking this area will take you to the full shopping bag area. Inside the shopping bag you will be able to change the quantity, delete items, and update any size , color selections.

If you have a valid coupon code you may enter it on the bottom of the shopping bag screen after you have added an item(s). Your coupon discount will reflect in your shopping total.

Here you will be asked to login. If you are an existing customer simply enter your user name and password, if you don’t remember you login info may recover you password here. Your account information will already be stored and you may proceed to simple checkout.

If you are new customer please fill out the simple new account registration form. There are many benefits to registering for an account including easy checkout, wish lists, and gift registry.

On the personal details page you will be asked to enter you Billing and Shipping information. This information is already stored if you are a registered customer is secured using 128bit SSL encryption.

On the Shipping & Payment page you will be asked to select a shipping method and payment method.

We offer Standard, 3rd day, and Expedited shipping methods. For complete shipping methods and pricing please refer to our Shipping Policies & Rates.

We accept payment via Master Card, Visa, and American Express, as well as The Luxor Linens Gift Certificate. If a Gift Certificate is entered, the value of the certificate will be depleted before your credit card is charged.

On this page you will be asked to verify that the items in your order are correct, and that the shipping and billing information is correct. You may go back in the checkout process to make corrections or changes to your order. Click SUBMIT to send us your order or GO BACK to make changes.

This page will summarize all of your order information and provide your order number. We suggest that you print this page for your reference. You will also receive an order confirmation email. Please check to make sure that the information is correct. When your order ships, you will also receive a shipping confirmation email.

Luxor Linens is required by law to collect applicable sales tax on shipments to the state of New York. Taxes will reflect at the end of your order during checkout. For orders outside the United States, all applicable duties must be paid by the customer, and will be billed by the delivering carrier. If you are uncertain about the correct tax, please call 718-841-7444.

You may designate your order as a gift in the comments section at the end of your order during checkout. Gift orders will include an invoice/packing sheet, but no prices will be printed on it. International customs regulations require that the value of packages being sent internationally is clearly marked on the outside of the package.

Gifts from Luxor Linens come beautifully packaged in our signature two-tone black and white box. A signature complimenting gift message will also be enclosed with each gift. To add Gift Packaging to your order click here and add it to your shopping bag. $9.95 per box, if you would like 3 items packages please add 3 gift boxes to your shopping bag. Items that do not include gift packaging will be shipped in a standard Luxor Linens box at no charge.

Giving the luxury of choice is as easy as sending The Luxor Linens Gift Certificate. Our Gift Certificate will arrive in our signature two-tone black and white packaging with a personal message of your choosing via certified mail or through E-mail if you really need to get it there on time!

Gift certificates are available in any denomination at a minimum of $25 and may be redeemed online or by phone. click here to order your Gift Certificate, or call 1.800.806.3592 for more information.

Gift Certificates can be redeemed online or by phone at 1.800.806.3259 or 718-841-7444 if you are outside the United States. You may use a combination of Gift Cards and a credit card to make your purchase.

The Gift Certificate is redeemable for merchandise and services only at Luxor Linens It cannot be redeemed for cash. To use, simply type in the number of the certificate in the space provided in the checkout process. All monies will be depleted from the available balance of your Gift Certificate before the credit card is used.

You may check the remaining balance of a Gift Certificate on the Check Your Balance section on LuxorLinens.com Gift Certificate page or by calling 1.800.806.3592. Please safeguard your Gift Card, as it is not replaceable if lost or stolen.

Luxor Linens can accommodate orders to the entire United States including Hawaii, Alaska, PO Box/APO and FPO. For complete pricing information refer to our shipping rates.

Luxor Linens is happy to fulfill orders to all regions of the globe.

We will normally ship international orders via DHL, however in some scenarios we may choose a more appropriate method. For complete pricing please refer to our shipping rates

The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts: the processing time and the shipping time.

We work hard every day to bring you the lowest possible shipping cost. The shipping cost is based on your order total and shipping method.

Domestic Shipping Rates

 

 

 

*Please include a processing time of up to 72 hours for most orders.

Please be aware that our quotes for shipping outside the U.S. and Puerto Rico do not include any applicable duty, value added taxes (VAT), or import consumption taxes. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.

If you have any additional questions, you may use our contact us via email, or via phone at 718-841-7444.

At Luxor Linens we appreciate your business and stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, simply return or exchange it by following the steps below.

Pleases Contact our Returns department via our contact form or email at Returns@luxorlinens.com

*Prior to sending any articles back to Luxor Linens a return authorization must be created by a sales associate.

Please include the information below attached in your email so a representative may review your order and process your return.

*Due to government regulations items such as bed linens, towels, and other hygienic items must in original packaging and in new unwashed condition to qualify for return or exchange. Upon receipt of your order please verify that the color, size and any warranty issues are noted prior to washing.

If you are not completely satisfied with your order, we will be happy to exchange it - we will ship your new items FREE of charge (within the United States).

Please Contact our Exchange department via our contact form or email at exchanges@luxorlinens.com

*Prior to sending any articles back to Luxor Linens a return authorization must be created by a sales associate.

Please include the information below attached in your email so a representative may review your order and process your exchange.

*Due to government regulations items such as bed linens, towels, and other hygienic items must in original packaging and in new unwashed condition to qualify for return or exchange. Upon receipt of your order please verify that the color, size and any warranty issues are noted prior to washing.

Defective merchandise will be exchanged for the same or comparable item when the defective item is returned within 7 days of receipt of purchase. Pleases Contact our Returns department via our contact form or email at Returns@luxorlinens.com prior sending any articles back.

*Prior to sending any articles back to Luxor Linens a return authorization must be created by a sales associate. Products that are sent without a proper Return Authorization are subject to additional fees.

Any item that is not in the original packaging and/or has been used or washed will not be eligible for a full refund. To qualify for a return or exchange products must be returned within 7 days of receipt of purchase.

Defective merchandise will be exchanged for the same item when the defective item is returned within 7 days of receipt of purchase. An explanation of the defect must be noted prior to authorization being granted. Upon receipt of your order, please verify the color, size and identify any defects prior to washing, we will not accept washed sheets for return or exchange.

We are not responsible for damages, losses, delays caused by the shipping carrier, or theft occurring during shipping, and therefore we recommend that you purchase shipping insurance and delivery confirmation, especially if you are a resident outside of the US.

We cannot accept used or custom items for return or exchange. Please do not wash or use the merchandise until you are sure that you are not returning or exchanging it. If a soiled item is returned to us, we will return it to the customer at his or her expense.

Once we have received your return, inspected it, and approved it for a refund, we will credit the approved amount to the credit card used to make the purchase. Credit for returns will be calculated based upon the purchase price less shipping, minus a 10% restocking fee.