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IMPORTANT NOTICE
Dear Valued Customer,
Please note, due to higher than normal email and phone volume your inquiry may take as long as 2-5 Business Days to respond to.
We are working around the clock to fulfill all customized orders, and are hiring new Customer Service staff to help with the spike in volume.
Self Help Guides
Tracking Your LuxorLinens.com Order click here
Tracking your Good Morning America order
email: GMA@luxorlinens.com with your order number for a 24 hour response time.
* only 1 voucher may be redeemed per checkout
Returns & Exchanges
Each return/exchange is being handled on a case by case basis so this process may take up to 5 business days to complete. If your items is defective or damaged you will compensated accordingly.
Please be patient and we will make sure your claim is handled with proper Credits/Refunds and adjustments.
Again we are deeply sorry for the inconvenience and truly appreciate your patience and understanding.
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We value your feedback, and appreciate you taking the time to tell us how we can provide you with the best service and the best products. For comments or questions sent via email, please expect a response within 24-48 hours.
Mailing Address:
Luxor Linens
1418 E Linden Ave Suite A
Linden, NJ 07036
800-806-3592
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Search
You can search all items on our site store using keywords, product names, item numbers, or descriptions. Click SEARCH once you've entered the criteria. |
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| Product Page
On the Product page you will choose the color, size, and quantity of the product. Once you've made your selections, click ADD TO BAG to add the product to your shopping bag. A new window will fade-in stating your selection has been added to bag. You may then view the coordinating items listed at the bottom of the window or If you're ready to complete your order, click Continue Checkout if not, click Continue Shopping to purchase more items.
Shopping Bag
All the items that you have selected will be in your shopping bag located on the top right of the site. You may simply place your mouse over this section to view bag details. Clicking this area will take you to the full shopping bag area. Inside the shopping bag you will be able to change the quantity, delete items, and update any size , color selections. |
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If you have a valid coupon code you may enter it on the bottom of the shopping bag screen after you have added an item(s). Your coupon discount will reflect in your shopping total.
Login / Existing Customer / New Customers
Existing Customers
Here you will be asked to login. If you are an existing customer simply enter your user name and password, if you don't remember you login info may recover you password here. Your account information will already be stored and you may proceed to simple checkout.
New Customer
If you are new customer please fill out the simple new account registration form. There are many benefits to registering for an account including easy checkout, wish lists, and gift registry.
Secure Personal Details
On the personal details page you will be asked to enter you Billing and Shipping information. This information is already stored if you are a registered customer. It is secured using 128bit SSL encryption.
Shipping & Payment Method
On the Shipping & Payment page you will be asked to select a shipping method and payment method.
Shipping
We offer Standard, 3 day, and Expedited shipping methods. For complete shipping methods and pricing please refer to our Shipping Policies & Rates.
Payments
We accept payment via Master Card, Visa, Discover and American Express, as well as The Luxor Linens Gift Certificate. If a Gift Certificate is entered, the value of the certificate will be depleted before your credit card is charged. You may use one Gift Certificate per order. Gift certificate is Not combinable with coupons.
Place Order
On this page you will be asked to verify that the items in your order are correct, and that the shipping and billing information is correct. You may go back in the checkout process to make corrections or changes to your order. Click SUBMIT to send us your order or GO BACK to make changes.
Confirmation
This page will summarize all of your order information and provide your order number. We suggest that you print this page for your reference. You will also receive an order confirmation email. Please check to make sure that the information is correct. When your order ships, you will also receive a shipping confirmation email. |
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Luxor Linens is required by law to collect applicable sales tax on shipments to the state of New Jersey only. Taxes will reflect at the end of your order during checkout. For orders outside the United States, all applicable duties must be paid by the customer, and will be billed by the delivering carrier. If you are uncertain about the correct tax, please call 718-841-7444. |
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You may designate your order as a gift in the comments section at the end of your order during checkout. Gift orders will include an invoice/packing sheet, but no prices will be printed on it. International customs regulations require that the value of packages being sent internationally is clearly marked on the outside of the package. |
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Gifts from Luxor Linens come beautifully packaged in our signature two-tone black or white box. A custom, complimenting gift message will also be enclosed with each gift. To add Gift Packaging to your order please click here and add it to your shopping bag. Due to the size of the gift packaging Items that do not include gift packaging will be shipped in a standard Luxor Linens box at no charge. |
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Giving the luxury of choice is as easy as sending The Luxor Linens Gift Certificate. Our Gift Certificate will arrive in our signature two-tone black and white packaging with a personal message of your choosing via certified mail or through E-mail if you really need to get it there on time!
Gift certificates are available in any denomination at a minimum of $25 and may be redeemed online or by phone. click here to order your Gift Certificate, or call 1.800.806.3592 for more information. |
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Gift Certificates can be redeemed online or by phone at 1.800.806.3592 or 718-841-7444 if you are outside the United States. You may use a combination of Gift Cards and a credit card to make your purchase.
The Gift Certificate is redeemable for merchandise and services only at Luxor Linens It cannot be redeemed for cash. To use, simply type in the number of the certificate in the space provided in the checkout process. All monies will be depleted from the available balance of your Gift Certificate before the credit card is used. |
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You may check the remaining balance of a Gift Certificate on the Check Your Balance section on LuxorLinens.com Gift Certificate pageor by calling 1.800.806.3592. Please safeguard your Gift Card, as it is not replaceable if lost or stolen. |
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Luxor Linens can accommodate orders to the entire United States including Hawaii, Alaska, PO Box/APO and FPO. For complete pricing information refer to our shipping rates. Please Note Free Shipping only applies to domestic purchases.
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The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts: the processing time and the shipping time.
Orders received Monday - Thursday by 11:00 PM (EST) normally leave our distribution center within 24-72 hours after the order has been placed. Weekend orders are processed the next business day.
Monogrammed orders will add to the processing time. This time varies depending on the amount of items in the monogram queue.
**If you need an order by a specific date please contact us to ensure its timely arrival.**
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Get your gifts in time for Father's Day!
Order by Date shown with corresponding Shipping Method to receive your gifts orders by Saturday, June 15th.
*If you are personalizing your gifts with our Monogramming Services we ask that you place your orders by June 5th.
Domestic Cut-off Dates
| Shipping Method |
Date |
| Standard 3-7 Days |
06/08 |
| Expedited 2-3 Days |
06/12 |
| Next Day Express |
06/14 |
| APF/FPO Address |
06/05 |
| Gift Certificate |
06/14 |
| E-Gift Certificate |
06/15 |
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* Most Orders Ship the following Business day if placed before 2pm EST, however some orders may include a processing time of 24-48 hours.
Promotional Free Shipping will reflect during checkout
excluding Hawaii, Alaska & International purchases
Domestic Shipping Rates
| Standard Shipping (3-7 Business Days) |
| Orders up to $50.00 |
$13.00 |
| $50.01-$100.00 |
$16.00 |
| $100.01-$150.00 |
$19.00 |
| $150.01-$200.00 |
$23.00 |
| $200.01-$300.00 |
$28.00 |
| $300.01-$500.00 |
$33.00 |
| $500.01-$1,000.00 |
$40.00 |
| $1000.01-$1,500.00 |
$48.00 |
| $1500.01-$2,000.00 |
$57.00 |
| $2,000.00 and over |
3% of total |
| Expedited (2-3 Business Days) |
| Orders up to $50.00 |
$29.00 |
| $50.01- $100.00 |
$46.30 |
| $100.01- $150.00 |
$60.28 |
| $150.01- $200.00 |
$75.35 |
| $200.01- $300.00 |
$90.42 |
| $300.01- $500.00 |
$108.50 |
| $500.01- $1,000.00 |
$130.20 |
| $1,000.01- $1,500.00 |
$156.25 |
| $1,500.01- $2,000.00 |
$187.49 |
| $2,000.00 and over |
10% of total |
| Next Day Air (1 Business Day) |
| Orders up to $50.00 |
$85.00 |
| $50.01-$100.00 |
$97.00 |
| $100.01-$150.00 |
$108.00 |
| $150.01-$200.00 |
$115.00 |
| $200.01-$300.00 |
$127.00 |
| $300.01-$500.00 |
$139.00 |
| $500.01-$1,000.00 |
$154.00 |
| $1,000.01-$1,500.00 |
$167.00 |
| $1,500.01-$2,000.00 |
$189.00 |
| $2,000.00 and over |
10% of total order |
Shipping Rates (Hawaii and Alaska)
| Standard Shipping (3-7 Business Days) |
| Orders up to $50.00 |
$40.00 |
| $50.01-$100.00 |
$45.00 |
| $100.01-$150.00 |
$52.00 |
| $150.01-$200.00 |
$63.00 |
| $200.01-$300.00 |
$75.00 |
| $300.01-$500.00 |
$88.00 |
| $500.01-$1,000.00 |
$106.00 |
| $1000.01-$1,500.00 |
$127.00 |
| $1500.01-$2,000.00 |
$153.00 |
| $2,000.00 and over |
8% of total |
| Expedited (2-3 Business Days) |
| Orders up to $50.00 |
$47.00 |
| $50.01- $100.00 |
$58.00 |
| $100.01- $150.00 |
$62.00 |
| $150.01- $200.00 |
$79.00 |
| $200.01- $300.00 |
$97.00 |
| $300.01- $500.00 |
$115.00 |
| $500.01- $1,000.00 |
$148.00 |
| $1,000.01- $1,500.00 |
$172.00 |
| $1,500.01- $2,000.00 |
$199.00 |
| $2,000.00 and over |
10% of total |
| Next Day Air (1 Business Day) |
| Orders up to $50.00 |
$70.55 |
| $50.01-$100.00 |
$91.00 |
| $100.01-$150.00 |
$104.98 |
| $150.01-$200.00 |
$132.16 |
| $200.01-$300.00 |
$159.67 |
| $300.01-$500.00 |
$193.04 |
| $500.01-$1,000.00 |
$248.00 |
| $1,000.01-$1,500.00 |
$296.00 |
| $1,500.01-$2,000.00 |
$340.00 |
| $2,000.00 and over |
20% of total order |
| Canadian Standard Shipping (7-10 Business Days) |
| Orders up to $50.00 |
$19.99 |
| $50.01-$100.00 |
$25.00 |
| $100.01-$150.00 |
$29.00 |
| $150.01-$200.00 |
$32.00 |
| $200.01-$300.00 |
$36.00 |
| $300.01-$500.00 |
$38.98 |
| $500.00 and over |
8% of total |
| Outside US & Canada |
International Standard
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3-7 Business Days
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$139.00 |
International Expedited
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1-3 Business Days
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$199.00 |
*Please note additional charges may incur to process international shipments. A customer agent will place an additional charge on your card if the shipment rate is greater than 5% of the original quoted price.
Please be aware that our quotes for shipping outside the U.S. and Puerto Rico do not include any applicable duty, value added taxes (VAT), or import consumption taxes. The recipient of the merchandise will be required to pay the duty and/or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.
If you have any additional questions, you may use our contact us via email, or via phone at 718- 841-7444.
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At Luxor Linens we appreciate your business and stand behind the quality of our products. If, for any reason, you are not completely satisfied with your purchase, simply return or exchange it by following the steps below.
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Items may be returned up to 180 days after they are received.
Please Contact our Support department via our contact form by Clicking Here
*Prior to sending any articles back to Luxor Linens a return authorization must be created by a sales associate.
Please include the information below attached in your email so a representative may review your order and process your return.
- Your Order Number
-The reason for your return
*Due to government regulations items such as bed linens, towels, and other hygienic items must be in original packaging and in new unwashed condition to qualify for return or exchange. Upon receipt of your order please verify that the color, size and any warranty issues are noted prior to washing.
*We cannot accept custom items for return or exchange.
*A 10% restocking fee will be assessed if the returned item needs to be refolded, ironed or repackaged. |
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If you are not completely satisfied with your order, we will be happy to exchange it. Once you send the item back we will ship your new items FREE of charge (within the continental United States).
Items may be exchanged up to 180 days after they are received.
Please Contact our Support department via our contact form by Clicking Here
*Prior to sending any articles back to Luxor Linens a return authorization must be created by a sales associate.
Please include the information below attached in your email so a representative may review your order and process your exchange.
- Your Order Number
-The items you would like to replace for.
*Due to government regulations items such as bed linens, towels, and other hygienic items must in original packaging and in new unwashed condition to qualify for return or exchange. Upon receipt of your order please verify that the color, size and any warranty issues are noted prior to washing.
*We cannot accept custom items for return or exchange.
The value of the product being exchanged will be set at the price that was paid for it unless it is being exchanged for the same product in a different color.
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Please Contact our Support department via our contact form by Clicking Here
*Prior to sending any articles back to Luxor Linens a return authorization must be created by a sales associate.
Due to the nature of our business any item that is not in the original packaging and/or has been used or washed will not be eligible for a refund due to government regulations.
Defective merchandise will be exchanged for the same or comparable item when the defective item is returned within 180 days of receipt of purchase. An explanation of the defect must be noted prior to authorization being granted. Please note loose threads on our towels are a natural occurrence due to the nature of long staple Egyptian cotton and are not a defect.
We are not responsible for damages, losses, delays caused by the shipping carrier, or theft occurring during shipping, and therefore we recommend that you purchase shipping insurance and delivery confirmation, especially if you are a resident outside of the US.
We cannot accept used, washed or custom items for return or exchange. If a soiled item is returned to us, we will return it to the customer at his or her expense.
Once we have received your return, inspected it, and approved it for a refund, we will credit the approved amount to the credit card used to make the purchase.
*Orders that have been customized cannot be canceled.
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